Shipping Policy

Last updated: 6 October 2026

Naqshdar delivers clothing and fabric orders across Pakistan through trusted courier partners. This policy explains our processing time, shipping charges, estimated delivery periods and order-handling procedures.

1. Shipping Method and Charges

Naqshdar currently offers one delivery method within Pakistan:

Standard shipping: Rs.200 per order

The applicable shipping charge and final order total are displayed at checkout before the order is submitted.

We do not currently advertise international shipping. Customers requiring delivery outside Pakistan should contact us before placing an order.

2. Order Processing

Confirmed orders are normally processed within 1 to 2 working days.

Orders submitted on Sundays or public holidays are processed on the next working day.

During sales, Eid, wedding season, promotional campaigns or other high-volume periods, processing may take approximately 2 to 4 working days.

Processing time is separate from the courier’s delivery time.

3. Estimated Delivery Time

Estimated delivery periods after dispatch are:

• Karachi: 1 to 3 working days

• Other cities in Sindh: 2 to 4 working days

• Punjab, Khyber Pakhtunkhwa and Balochistan: 3 to 5 working days

• Remote or limited-service areas: 5 to 7 working days

These periods are estimates rather than guaranteed delivery dates.

Weather, strikes, road closures, public holidays, security conditions, courier workload, remote-area restrictions and other circumstances beyond our control may cause delays.

4. Order Confirmation

After an order is submitted, Naqshdar may contact the customer through WhatsApp, telephone, SMS or email to verify:

• Customer name

• Contact number

• Delivery address

• Ordered product, colour, design or size

• Payment method

• Total payable amount

Cash on Delivery orders may be held until confirmation is received. Orders that cannot be confirmed within 48 hours may be cancelled.

5. Cash on Delivery

Cash on Delivery is available for eligible orders and locations within Pakistan.

Customers must provide an active telephone number and complete delivery address. The total amount due should be paid to the courier at delivery.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring advance payment.

6. Bank Deposit

Customers selecting Bank Deposit should follow the payment instructions provided at checkout or by Naqshdar.

An order may remain unprocessed until the payment is verified. Customers should share payment proof only through Naqshdar’s official contact channels.

7. Order Tracking

Once an order is dispatched, tracking information may be shared through WhatsApp, SMS or email.

Tracking updates are controlled by the courier and may take several hours to appear after dispatch.

For assistance, contact Naqshdar with your order number and registered telephone number.

8. Delivery Attempts

Courier companies normally make multiple delivery attempts according to their service procedures.

The customer should keep the supplied telephone number active and ensure someone is available to receive the parcel.

If the courier cannot contact the customer, the address is incomplete, or delivery is repeatedly refused, the parcel may be returned to Naqshdar.

9. Incorrect Delivery Information

Customers are responsible for checking their delivery details before submitting an order.

Contact us immediately if an address or phone number needs correction. We will try to update the information if the parcel has not entered courier processing.

Naqshdar cannot guarantee changes after dispatch.

10. Delayed or Unreceived Orders

If an order has not arrived within the estimated period, contact us through WhatsApp at +92 332 3249978 with your order number.

We will review the tracking information and raise the matter with the courier where appropriate. Courier investigations may require additional working days.

11. Damaged, Opened or Incorrect Parcels

Inspect the parcel and complete product as soon as possible after delivery.

Report an opened parcel, damaged item, incorrect product or missing component promptly, preferably within 48 hours. Please retain the packaging and provide clear photographs or video to support the investigation.

Verified incorrect, damaged or defective items will be handled under our 14-Day Return, Refund & Exchange Policy.

12. Shipping and Return Charges

The original Rs.200 Standard shipping charge is non-refundable for a change-of-mind return or exchange.

Naqshdar will cover reasonable delivery or return-delivery charges when we verify that the supplied item was incorrect, damaged in transit or affected by an eligible manufacturing defect.

13. Returns

Eligible return, refund and exchange requests must be submitted within 14 calendar days of delivery.

Do not send a return parcel before receiving approval and return instructions from Naqshdar.

Approved returns must be sent to:

NAQSHDAR
OT 8/9 M Kagzi Bazaar
Office No. 2, beside Raah Clinic
Kagzi Bazaar, Kharadar
Karachi, Pakistan

After dispatching an approved return, share the courier receipt or tracking number through WhatsApp or email.

14. Contact Information

For delivery, tracking or shipping assistance, contact:

WhatsApp: +92 332 3249978
Email: sales@naqshdar.com.pk