Privacy Policy

Effective Date: 10 December 2025
Last Updated: 30 June 2026

At Naqshdar (“we”, “us”, “our”), accessible at https://naqshdar.com.pk, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or interact with our services in Pakistan.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website, create an order, or contact us:

Personal Information:
Your name, phone number, email address, billing address, delivery address, and other contact details.

Order Information:
Products purchased, order value, payment method, delivery method, order history, returns, exchanges, and customer support requests.

Payment Information:
Payment details required to process your order. We do not intentionally store complete card or banking details on our own systems. Payments may be processed through secure third-party payment providers.

Device and Website Usage Information:
IP address, browser type, device type, time zone, pages visited, referring website, and general activity on our website.

2. How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Contact you about your order, delivery, exchange, or return.
Respond to your questions, complaints, or customer support requests.
Improve our website, products, services, and shopping experience.
Send promotional messages, offers, or updates only where permitted or where you have opted in.
Prevent fraud, misuse, unauthorized transactions, or security issues.
Comply with applicable legal, tax, accounting, and regulatory requirements in Pakistan.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only where necessary with:

Delivery and courier partners to ship your order.
Payment gateways, banks, or transaction processors to complete payments.
Website hosting, analytics, marketing, or customer service providers who help us operate our store.
Government authorities, regulators, courts, or law enforcement agencies where required by applicable Pakistani law.

These parties are expected to handle your information responsibly and only for the purpose for which it is shared.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website working properly.
Remember your preferences.
Improve website speed and performance.
Understand visitor traffic and shopping behavior.
Support advertising, retargeting, and marketing where applicable.

You can disable or manage cookies through your browser settings. However, some website features may not work properly if cookies are turned off.

5. Marketing Communications

If you subscribe to our newsletter, offers, or promotional messages, we may contact you through email, SMS, WhatsApp, or other available communication channels.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. We may still contact you for important order-related or service-related updates.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, or online transmission is completely secure. You are responsible for keeping your account details, passwords, and devices secure. If you believe your information has been misused, please contact us immediately.

7. Data Retention

We keep your personal information only for as long as necessary to:

Complete your orders and provide customer support.
Maintain business, tax, accounting, and legal records.
Resolve disputes, prevent fraud, and enforce our policies.
Meet legal or regulatory requirements in Pakistan.

When your information is no longer required, we may delete, anonymize, or securely store it as permitted by law.

8. Your Rights

You may contact us to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or business record requirements.
Opt out of marketing messages.
Ask questions about how your information is used.

To make a request, please contact us at naqshdar@gmail.com.

9. Third-Party Links

Our website may include links to third-party websites, apps, payment services, or social media platforms. We are not responsible for the privacy practices, content, or security of those third-party services. Please review their privacy policies before sharing your information with them.

10. Children’s Privacy

Our website is intended for general customers and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or customer service practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

NAQSHDAR
Email: naqshdar@gmail.com
Website: https://naqshdar.com.pk
Location: Karachi, Pakistan