14-Day Return, Refund & Exchange Policy

Last Updated: 28 September 2026

At NAQSHDAR, we want online fabric shopping to feel simple and dependable. Eligible fabric and apparel may be returned, refunded or exchanged within 14 calendar days from delivery under the terms below.

1. 14-Day Request Window

Contact us within 14 calendar days of delivery to request a return, refund or exchange. The delivery date shown by the courier is used to calculate the window.

2. Eligibility

The item must be unused, unworn, unwashed, unaltered and undamaged, with its original labels, tag card and packaging. Unstitched fabric must also be uncut and unstitched. Please keep your order number or other proof of purchase.

Please inspect the complete item before wearing, cutting, stitching or washing it. A worn, cut, stitched, washed or altered item is normally ineligible. Naqshdar may review an exception when a verified manufacturing defect could not reasonably have been identified beforehand.

3. Easy Request Process

Contact us before sending any parcel:

WhatsApp: +92 332 3249978
Email: sales@naqshdar.com.pk

Share your order number, the item you want to return or exchange, and the reason. For an incorrect, damaged or defective item, also send clear photos or video of the complete item, affected area and parcel packaging. Our team will confirm the return instructions before you dispatch the parcel.

4. Exchange, Store Credit or Refund

After the returned item and its eligibility are verified, you may receive an exchange, replacement, store credit or refund as appropriate. Exchanges depend on available stock. If the requested item is unavailable, our team will offer another eligible resolution.

Approved refunds are issued by bank transfer to the account securely provided by the customer through WhatsApp or email. The account name should match the customer who placed the order.

5. Incorrect, Damaged or Defective Items

Report an incorrect item, transit damage, opened parcel or missing item as soon as possible, preferably within 48 hours of delivery, so we can investigate with the courier quickly. Eligible return, refund and exchange requests remain subject to the 14-day window and verification requirements in this policy.

If Naqshdar verifies that the supplied item was incorrect, damaged in transit or had an eligible manufacturing defect, we will provide the appropriate exchange, replacement, store credit or refund and cover reasonable return-delivery charges.

6. Items We Cannot Accept

  • Items that have been worn, washed, altered or used, or unstitched fabric that has been cut or stitched, except for the limited verified-defect review described above.
  • Products without their original labels, tags, tag card or packaging, unless a verified defect made the missing material unavoidable.
  • Customized cutting or tailored orders.
  • Products damaged by customer handling, tailoring, washing, ironing, storage, misuse or normal wear.
  • Minor colour differences caused by photography, lighting, screen settings or normal dye-lot variation.

7. Return Delivery Charges

For a change-of-mind return or exchange, return delivery charges are paid by the customer and original shipping charges are not refundable. Naqshdar covers reasonable return-delivery charges when we verify an incorrect item, transit damage or eligible manufacturing defect.

8. Return Address and Tracking Proof

After approval, send the parcel to:

NAQSHDAR
Office no 2, beside Raah Clinic
Kagzi Bazaar, Kharadar, Karachi, Pakistan

Share the courier receipt or tracking number through WhatsApp or email after dispatch. Parcels sent without prior approval may not be processed.

9. Verification and Processing Time

Our team will inspect the returned item and confirm the outcome through WhatsApp or email. Processing normally takes 3 to 7 working days after the parcel has been received and verified.

10. Support

WhatsApp: +92 332 3249978
Email: sales@naqshdar.com.pk

Sale items are eligible under the same conditions as regular-price items. If your request is approved, we will confirm the applicable refund, exchange or replacement before processing it.

NAQSHDAR is committed to clear terms, helpful support and fair verification.