Exchange, Return & Refund Policy

Last Updated: 30 June 2026

At NAQSHDAR, customer satisfaction is important to us. We aim to provide premium-quality fabric and a smooth shopping experience for customers across Pakistan.

This Exchange, Return, and Refund Policy explains when a product may be exchanged, returned, or refunded, and how customers can submit a request.

1. Exchange and Return Eligibility

Customers may request an exchange or return within 30 days of placing the order.

After 30 days, exchange, return, or refund claims will not be accepted.

To be eligible, the product must meet the conditions mentioned in this policy.

2. How to Request an Exchange or Return

To start an exchange or return request, please contact us through one of the following channels:

WhatsApp: 0331-2182857
Email: sales@naqshdar.com.pk

Please share your order details, reason for exchange or return, and any relevant photos or videos if the product is incorrect, damaged, or defective.

No exchange or return request will be processed without prior notification and approval from our team.

3. Return Parcel Address

Once your request is approved, you will need to send the parcel to:

NAQSHDAR
Shop No. 3, Near Raah Clinic,
M. Suleman Sweets, Kharadar,
Karachi, Pakistan.

Return delivery charges will be paid by the customer unless the product received was incorrect, damaged, or defective.

4. Product Verification and Processing

Once we receive your parcel, our team will inspect and verify the product.

After verification, we will either:

Dispatch the replacement product, as confirmed through WhatsApp or email.
Process the refund to the customer’s provided bank account.

Processing may take 3 to 7 working days after the returned product has been received and verified.

5. Dispatch Slip or Tracking Proof

After sending the return parcel, customers must share the dispatch slip, courier receipt, or tracking proof with us through WhatsApp or email.

This is required to process your exchange, return, or refund request.

6. Refund Method

Refunds will be issued through bank transfer only to the bank account shared by the customer through WhatsApp or email.

Important conditions:

The bank account should be under the same name as the customer who placed the order.
The WhatsApp number used for refund communication should match the number provided at the time of order placement.
Refund processing will begin only after the product has been received and approved by our verification team.

7. Condition of Product

To qualify for an exchange, return, or refund:

The fabric must be unused, unwashed, and unstitched.
The label, tag card, and original packaging should be intact.
The product must not be cut, damaged, altered, or used in any way.

Products that do not meet these conditions will not be accepted.

8. Non-Returnable and Non-Exchangeable Items

The following items cannot be returned or exchanged:

Fabric that has been cut, stitched, washed, or altered.
Products without original tags, labels, or tag cards.
Customized cutting or tailored orders.
Clearance or sale items, unless the product received is defective.
Products damaged due to customer handling, washing, stitching, or misuse.

9. Incorrect or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible through WhatsApp or email.

To help us resolve the issue quickly, please share:

Your order number.
Clear photos or videos of the product.
Photos of the parcel packaging, if applicable.

If the claim is approved after verification, NAQSHDAR will arrange an exchange, replacement, or refund according to the situation.

10. Complaints and Customer Support

For complaints, questions, or assistance, please contact us:

WhatsApp: 0331-2182857
Email: sales@naqshdar.com.pk

Our team will respond during working hours and guide you through the next steps.

11. Final Note

NAQSHDAR is committed to providing quality fabric, reliable service, and a fair customer support process.

Thank you for choosing NAQSHDAR.